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You Asked, We Answered


Looking for more info about one of our products, services, or a pending order? Check out our list of frequently asked questions below for some quick answers. If your question isn’t answered here, get in touch today.

Order Processing Times:

  • Cards: Typically processed within 1-2 business days. Please allow additional time for orders of more than 3 cards.

  • Printables: Instant Downloads are accessible immediately. For other printable items, expect delivery within 24-48 business hours of purchase, or sooner.

  • Mugs/Tees: Orders typically ship out within 3-5 business days.

All packages are shipped via USPS 1st class mail or Priority Mail, determined by weight/quantity.

Custom and Personalized Items:

  • During checkout, utilize the "Notes to Seller" box for any special requests and personalization details. Accuracy is crucial; please review your information carefully. Personal Paper Hugs retains order records to ensure accuracy.

Wholesale Opportunities:

  • We welcome partnerships with brick and mortar stores through our wholesale program. Reach out to Personal Paper Hugs to initiate discussions on how we can collaborate!

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